You should be directing your comments to Conroy.Īre you an employee of Adobe? If so, I wouldn't think Conroy would be the companies first choice to help people on this forum. A little humility would go a long way.'Īre you kidding? Why are you coming down on Arkayem? He is absolutely correct in his postings about Conroy's comments.

Maybe instead of making this place more like that it would be a good idea to just relax and try some of the suggestions. The internet is growing to be an increasingly hostile place to communicate. Your frustration is understandable, but it does not justify abusing others. 'Arkayem, folks here not with Adobe, and who are volunteering their time to help you out of the goodness of their hearts don't care for smart-*** remarks from those whom they have tried to help either. Support forums, especially for a high level product range from Adobe need to be places where people can get some decent help, without the possibility of being subjected to some kind of insulting behaviour. Because they are the one's on the other side of abuse, they need to be supported, and a response needs to be made towards the one initiating the abuse.

If it's happening repeatedly, of course it's only natural that someone's going to get angry and that can be entirely appropriate and healthy response. Anyone who's on the receiving end of an arrogant, twisted and nasty response, to a completely reasonable question, has every right to forcefully rebuff it. Of course there is plenty of opportunity to misinterpret a written message in a forum, however where there are a series of back and fourths, this clarifies what is going and where each person is coming from, effectively reducing the scope for misinterpretation to a minimum. I think when some people use their knowledge (regardless of how limited or inaccurate it is) as an opportunity to be express superiority over others and use a forum like this to attempt to publicly humiliate people that they are apparently trying to help - then there is a real issue, and it a serious one.

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